We send reminders in fixed steps:
- Payment reminder, free of charge.
- 1st reminder notice 10 days after the due date.
- 2nd reminder notice 20 days after the due date.
- 3rd reminder notice with notice of debt collection proceedings 30 days after the due date, with a payment deadline of 10 days.
From the 1st reminder notice onwards, reminder fees are charged, see How much are the reminder fees? In addition, late-payment interest applies to the outstanding instalments, see How high is the late-payment interest? If the next instalment is also not paid, the entire loan may become due for repayment and we will initiate debt collection proceedings.
If you are ever unable to pay an instalment, please contact the support team early. Together, we can often find a solution.