Cannot be found: We carry out an address search. A fee may be charged for this, see the fee schedule. Together with our lawyers, we also check whether fraud is involved and, if so, file a criminal complaint.
Moving abroad: Under the loan contract, the entire outstanding amount then becomes due. If the borrower continues to pay the instalments, no further steps are needed. If the instalments stop, we hand the case over to a collection partner in the country concerned.